Terms & Conditions

1. Who we are

Trade Reach AI is an Australian business providing websites, AI chat widgets, AI voice agents, lead management and related marketing services to trade businesses. We are based in Queensland and operate Australia-wide.

2. Using this website

You may use this website for lawful purposes only. You must not attempt to interfere with the site's operation, gain unauthorised access to any part of it, or use it to transmit anything unlawful, misleading or harmful.

We aim to keep the site available and accurate, but we do not guarantee it will be uninterrupted or error-free. Information on this site is general in nature and may change without notice.

3. Our services and plans

We offer tiered monthly plans as described on our website. What is included in each plan is set out on our pricing page and in the service agreement you sign before we begin work.

If there is any inconsistency between these terms and your signed service agreement, the service agreement applies.

We may improve, change or replace features within a plan over time, provided the plan continues to deliver substantially what was described when you signed up.

4. Pricing and payment

All prices shown are in Australian dollars and include GST where applicable. Plans are billed monthly in advance by automatic card payment from your start date, until cancelled.

Some services involve third-party costs — such as advertising spend, domain registration or SMS charges — which are additional to our fees and are your responsibility unless we have agreed otherwise in writing.

If a payment fails and is not resolved within seven (7) days, we may pause your services until payment is made. We may change our pricing with thirty (30) days' written notice.

5. No lock-in and cancellation

There is no lock-in contract. You may cancel your plan or any add-on at any time by written notice (email is acceptable). Cancellation takes effect at the end of your current paid billing period, and no further subscription charges will be made.

Payments already made are not refundable for partial months. We may end an agreement by giving thirty (30) days' written notice.

6. What we each do

We will set up and manage the services included in your plan, including providing your dashboard login, with reasonable care and skill.

You agree to provide the information, content, approvals, business details, photos and account access we reasonably need to deliver the services, and to do so in a timely way. Delays in providing these will move out your go-live date accordingly.

You agree to use our services only for lawful business purposes, and to comply with all applicable spam, privacy and telemarketing laws — including the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth) — when communicating with your own customers through tools we provide.

7. Results

We do not guarantee any specific number of leads, enquiries, calls, appointments or jobs. Results depend on factors including your trade, location, competition, pricing and seasonality, many of which are outside our control.

8. Intellectual property

The systems, software, automations, AI agents, workflows and website templates we create and operate remain our intellectual property during your subscription and after cancellation.

Content you supply — including your logo, photos, text and business information — remains yours. You confirm you have the right to use anything you provide to us, and that it does not infringe anyone else's rights.

Any domain name registered in your name remains your property.

9. Your data

Your business data — including your customers, leads, contacts and conversations — remains your property. On request, we will provide an export of your data within thirty (30) days of cancellation.

How we handle personal information is set out in our Privacy Policy.

10. Third-party services

Our services rely on third-party platforms including hosting, CRM, payment, telephony and advertising providers. Their availability, pricing and terms are outside our control, and we are not responsible for interruptions or changes caused by them. Where a third party changes its terms or pricing in a way that affects your plan, we will let you know.

11. Liability

Nothing in these terms excludes, restricts or modifies any right or remedy you may have under the Australian Consumer Law.

To the maximum extent permitted by law, our total liability arising out of or in connection with our services is limited to the fees you paid us in the three (3) months immediately before the event giving rise to the claim. We are not liable for indirect or consequential loss, including loss of profits, revenue or business opportunity.

12. Confidentiality

Each of us agrees to keep the other's confidential business information private, and to use it only for the purpose of delivering or receiving the services.

13. Changes to these terms

We may update these terms from time to time. The current version will always be available on this page, and the "last updated" date above will change. Continuing to use our website or services after an update means you accept the revised terms.

14. Governing law

These terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of that state.

15. Contact us

If you have any questions about these terms, get in touch:

• Email: ashton@tradereach.com.au
• Phone: 0466 319 391
• Post: Trade Reach AI, Brisbane City QLD 4000, Australia · ABN 83 491 207 088